Good questions.
Clear answers.
I do not know what care I need.
Describe what has become difficult in everyday life. An initial conversation can help identify suitable support.
Do I need a care grade to enquire?
No. You can explore your options before a care grade has been assessed.
How soon can care start?
This depends on your needs, location and available capacity. Ask the provider to confirm a specific date.
How much does care cost?
Costs depend on the agreed services and their scope. Request a written estimate before care starts and clarify possible coverage with the relevant insurer.
Can I enquire for a relative?
Yes. Involve the person needing care wherever possible. Personal information should only be shared with appropriate permission.
What information should I prepare?
Your preferred start date, neighbourhood and a short description of the help needed are useful. Only share medical documents through an agreed secure channel.
Does the care team speak all three languages?
The website is available in three languages. The actual provider must confirm the languages spoken by its care team.
Does an enquiry create a contract?
No. An initial enquiry is non-binding. Services and conditions are agreed separately before care begins.